Benefits:

Bonus based on performance
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Signing bonus
Training & development
Vision insurance
Wellness resources

We are seeking a Customer Support Specialist to provide assistance to our clients facing technical issues with our products and services.

The responsibilities of the Customer Support Specialist encompass addressing customer inquiries, suggesting appropriate solutions, and guiding users through the features and functionalities of our offerings. Success in this position requires exceptional communication skills and the ability to build trust with our clients. Familiarity with help desk software is also essential.

In summary, your efforts will contribute to enhancing our reputation as a company committed to delivering outstanding customer support throughout the sales process and beyond.

**ROLES**

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

This is a remote position.

Compensation: $20.00 - $20.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

(if you already have a resume on Indeed)